Privacy Policy

1. Introduction

ShopRouterPro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our manufacturing routing software service ("Service").

By using ShopRouterPro, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password (encrypted), and display name
• Organization Information: Organization name and billing details
• Payment Information: Credit card details (processed and stored by Stripe, not by us)
• Manufacturing Data: Part numbers, routings, work orders, customer names, vendor information, and other production data you enter into the system
• Communications: Support requests, feedback, and correspondence with our team

2.2 Information Automatically Collected

• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Similar Technologies: Session cookies, authentication tokens, and preferences
• Analytics Data: Via Google Analytics to understand how users interact with our Service

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide the Service: Enable you to create routings, work orders, and travelers
• Account Management: Create and maintain your account, authenticate users, and manage subscriptions
• Payment Processing: Process subscription payments via Stripe
• Customer Support: Respond to inquiries, troubleshoot issues, and provide assistance
• Improve the Service: Analyze usage patterns to enhance features and user experience
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our terms
• Marketing: Send product updates, feature announcements, and promotional content (you can opt out)

4. Third-Party Services

We use the following third-party services that may collect and process your data:

These third parties have their own privacy policies and terms of service. We encourage you to review them.

5. Data Security

We implement industry-standard security measures to protect your data:

• Encryption in transit (HTTPS/TLS) for all data transmission
• Encryption at rest for stored data
• Secure password hashing (bcrypt)
• Regular security updates and patches
• Access controls and authentication requirements
• Automated backups to prevent data loss

However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service.

• Account Data: Retained while your account is active
• Manufacturing Data: Retained while your account is active
• Billing Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or regulatory purposes.

7. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data (subject to legal obligations)
• Portability: Export your data in a machine-readable format
• Opt-Out: Unsubscribe from marketing emails
• Restrict Processing: Limit how we use your data
• Object: Object to certain data processing activities

To exercise these rights, please contact us at support@shoprouterpro.com

8. Cookies and Tracking

We use cookies and similar technologies to:

• Essential Cookies: Required for authentication and security
• Preference Cookies: Remember your settings (theme, language)
• Analytics Cookies: Understand how you use the Service (Google Analytics)
• Affiliate Cookies: Track referrals for our affiliate program (Reditus)

You can control cookies through your browser settings. Note that disabling essential cookies may affect functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Our primary data storage is in the United States. By using our Service, you consent to the transfer of your information to the United States and other countries.

10. Children's Privacy

ShopRouterPro is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will delete it promptly.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to deletion of personal information
• Right to non-discrimination for exercising CCPA rights

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7 above.

Our legal basis for processing your data includes:

• Contract Performance: To provide the Service you've subscribed to
• Legitimate Interests: To improve the Service and prevent fraud
• Consent: For marketing communications (you can withdraw consent anytime)
• Legal Obligation: To comply with applicable laws

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending an email notification to your registered email address

Your continued use of the Service after changes are posted constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: